How To Troubleshoot The Arlo Support Streaming Issues Related To Arlo Go Security Camera?

How To Troubleshoot The Arlo Support Streaming Issues Related To Arlo Go Security Camera?

Are you unable to live stream the recording done by your Arlo Go? If yes, then here’s the procedure to troubleshoot streaming issues related to Arlo Go security cameras. Kindly, refer to the following steps in their provided sequence for easily addressing the streaming issues.

Many of the users report live streaming issues with their Arlo Go camera. If you too face the same problem, then here’s the set of steps that can be used for solving the streaming issues at home without any technical assistance. Kindly, refer to the following Netgear Arlo Setup help steps to start troubleshooting the issue.

  1. If the streaming issue is encountered while viewing the recordings on a mobile device, then you should check and ensure whether that mobile device is receiving adequate internet signal strength either through LTE signals or Wi-Fi. In case low signals, make sure you are located within the range of Wi-Fi. You can also, reset the device to overcome the low signal issues. In case, the internet speed is still not increased, you should report the issue to your internet service provider team.
  2. If live streaming issues are reported while viewing files from personal computer or laptop, then it could be due to the problem within its web browser. So, to avoid browser issues one must ensure it is updated with its most recent version.
  3. You should check the status of LED light on your Arlo Go camera. It the LED glows amber in color and start blinking fast, then it means that your Arlo Go security camera is within the coverage range of LTE but is unable to connect with cloud database of Arlo. In such a situation, you must check whether the SIM card being used Arlo Go camera is valid or not. If the LED light of Arlo Go glows amber in color, then it means either your SIM card has been damaged or you haven’t inserted any SIM card. If the SIM card is fine and activated, then you must ensure that your present data plan has not expired or exhausted. Also, check if there is any cellular outage reported in your area because it could also be one of the reasons behind streaming issues.
  4. If the LED light of arlo glows amber and slowly starts blinking, then it means your arlo go camera is not located within the LTE coverage range. So, in such a situation try to relocate the Arlo Sensitivity Setting security system and ensure it is placed with the LTE coverage range.
  5. Measure the signal strength by counting the number of signal bars and ensure there are at least a minimum of 3 signal bars. You may refer to following steps for checking the status of LTE signal bars.
  • Open the Arlo application to open your arlo account. You can also visit www.my.arlo.com to sign in to your account.
  • Soon as the arlo account opens up, locate the option for “Settings” and click on it.
  • Select the Arlo Go camera from the available devices.
  • Move down through the options and click on “General.”
  • If the HSPA or HSPA+ band is being used then one must ensure the settings for Network Mode is configured to “Auto.” Try to relocate the camera to a place within LTE coverage for better signal strength.
  • Try locating the camera until it has at least 3 or more than 3 signal bars. If you are unable to receive good signal strength, then check if the speed is hampered due to bad weather. In case of bad weather conditions you may wait till it goes back normal.
  1. Kindly, ensure the Arlo Go is placed at a minimum of 2 meters away from all other electronic or Wi-Fi enabled devices. It is because mobile devices and heavy objects can lead to signal obstructions.
  2. Check the battery status of Arlo Go camera and ensure that it is not low. It is because low battery can lead to intermittent streaming issues. Kindly, refer to the following steps for checking the battery status of your Arlo Go.
  • Download and open the arlo app or visit www.my.arlo.com to sign in to your arlo account.
  • Click on the Arlo Go camera with available list of devices.
  • Locate the “Gear” like icon and click on it.
  • If the battery icon of your camera looks red or yellow in color, then it means the battery is running low and you should plug it for recharging. If its icon looks black in color then it means the battery level is fine and it might not be the reason for streaming issues.

After going through these troubleshooting steps if the streaming issue is still not resolved, then you should get in touch with Arlo Setup support team for advanced help.

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